We understand that your IT is the lifeblood of your organization and our wide experience in the Third Party Maintenance market has allowed us to develop innovative solutions to deliver the services and hardware replacements you need to keep your business moving efficiently and effectively. Netcare flagship support offering, Netcare services, consolidate multiple platforms and OEMs under a single service maintenance contract. This includes Enterprise Server and Storage solutions sold by leading OEMs such as HP, Dell, IBM, SUN/Oracle, EMC, and NetApp and covers systems running all levels of Windows, Linux, HP-UX, Solaris and AIX Operating Systems.
Our unique approach to network hardware maintenance has differentiated Linx-Networks from the OEM and other TPMs. Our flexible options for initiating a service request include phone based incident reporting, a single email address, and our advanced Ticketing Manager Web Portal - placing you in control of engaging the Linx Networks IT Support and Maintenance team the way that best suits your needs.
our Help Desk agents receive your call, and their only task is to entitle the call to ensure the system information is correct. Based on your SLA, within 15 minutes of call initiation you will be contacted by one of our L3 and L4 engineers - a subject matter expert on the platform and familiar with your problem - to begin immediate problem diagnosis and formulation of a resolution plan.
Click the "Get a Quote" button to request for Netcare IT support and maintenance price quote, which depends on your budget and priority.
If you accept the Netcare service Quote, you can then book appointment with our representative to your location.
Netcare Representative will come to your location with Our Service Level Agreement (SLA) then sign the client's agreement part .
Once the SLA is signed and documented, your IT devices will be enrolled to Netcare Network Operation Center (NOC) and Netcare Technician Deployed to your location depending on your package, after which you are up and running.